Visiting the Rondo – January 2022 Update
It is so exciting to be open!
We absolutely love having people in the building and seeing the theatre come alive, after being dark and quiet for so long.
But things aren’t quite back to normal: so please have a quick read, and see what you need to know.
We believe that we have a responsibility to make the Rondo as safe as possible for our staff, our performers and above all our lovely audiences. So, we’ve made a few changes to the way we do things.
We are fully open – but rest assured, we’ll still be mindful of operating as safely as possible.
The box office will be selling tickets on the door, but payment will be by card only – you can also book tickets via our website before the show starts, and we encourage you to do this to avoid prolonged contact with box office staff.
It is currently a legal requirement to wear a face mask in the theatre, unless you are exempt. Please, please, please wear a face mask if you can to protect those around you – we are a very small organisation, and if any of our staff were to contract Covid, we would find it nearly impossible to stay open. This goes double for the cast – a positive Covid test in the cast would mean the show having to close, causing massive financial difficulty for all.
All cast and staff are self-testing on a regular basis to keep everybody as safe as possible.
The bar will be open, but payment will be by card only. We won’t be accepting cash for the foreseeable future.
Please do not attend if you have any of the following symptoms:
• a new continuous cough
• a high temperature
• a loss of, or change in, your normal sense of taste or smell (anosmia)
We strongly suggest that you take a rapid lateral flow test before attending The Rondo. These can be obtained free of charge here: https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests
Please note that we cannot give refunds for any reason other than the cancellation of a performance. We strongly suggest that you purchase the Refund Protection insurance offered at the checkout when you buy your tickets. You can find more information here, including instructions on how to claim.
Thank you for bearing with us, and supporting the Rondo during what has been a frustrating, difficult and worrying time.
In the meantime, stay safe, be well – and check out our website for full details of what we’ve got coming up.
Above all, look after yourselves!
The Rondo Team